Secure Shopping

Teskeys.com believes in providing a safe and secure shopping experience for all of our customers. Teskeys.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Teskeys.com uses the most advanced form of SSL software available: 128-bit encryption.

Credit Card & Payment Information
Teskeys.com accepts the following credit cards: American Express, Discover/Novus, MasterCard, VISA. No COD's.

SALES TAX
6.75% only charged to Texas residents.

QUESTIONS ABOUT ACCOUNT
If you have a question about credit card charges relating to your order (such as refunds, issued credits, double charges, etc.), you can contact a customer service representative via e-mail at ronda@teskeys.com or call us at ( 817) 599-3400. If you have any questions about your MasterCard, VISA, Discover or American Express, please contact your credit card company directly.

Shipping
Our standard shipping method is surface delivery via FED EX. Customers living in the U.S. and U.S. territories should receive their orders within 1 week. These services are not available to P.O. Boxes or APO/FPO addresses. Teskey’s will make every attempt to have all items in stock. However, in the event an item is backordered, it will be shipped as soon as possible. We are not able to backorder an item that sells for less than $20.

ORDER STATUS INQUIRIES
Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation, with a summary of your order and order number will be sent.

SHIPPING STATUS
Contact us at ronda@teskeys.com , or call us at ( 817) 599-3400.

Saddle Policy
All saddles have a conditional 3 to 10 year guarantee on the tree and the workmanship to the original purchaser with receipt. If the saddle does not fit your horse or you are not satisfied with it, you may return the saddle within ten days of receiving it. The customer will pay for shipment back to Teskey’s, and a full refund minus the original shipping cost will be issued. If the saddle has been used or shows any sign of use, the customer pays a restocking fee. Many of our saddles are custom made and may take between 8 to 10 weeks to receive.

Return Policy
Merchandise may be returned in new, unused condition within fifteen days of purchase. Enclosed with your order is a return form. Special orders, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee.

Return To:
Teskey’s Saddle Shop
3001 West I-20
Weatherford, TX 76087

PRIVACY POLICY
In a few areas on our website we ask you to provide personal information (ie. name, address, telephone, e-mail), we will never sell or rent your telephone or e-mail information to third party marketers. We ask for your billing address, which we use to authorize your credit card. Periodically, we may make customer address information available to providers of products that we think may be of interest to you. If you prefer to exclude your name from these mailings,, you can call us at ( 817) 599-3400 or e-mail us at dp@teskeys.com.